Privacy Policy

At Dewey's Pizza, we are deeply committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at deweyspizzas.rest, place an order with us, sign up for our loyalty program, or otherwise interact with our services. Please read this policy carefully. If you disagree with any terms described here, please discontinue use of our website and services.

This Privacy Policy applies to all information collected through our website (deweyspizzas.rest), our mobile-optimized pages, any related services, sales, marketing, or events (collectively, the "Services"). By using our Services, you consent to the data practices described in this policy. We operate under the laws of the United States, and where applicable, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), as well as the Federal Trade Commission (FTC) Act governing consumer protection practices nationwide.

1. Who We Are

Dewey's Pizza is a food service business operating in the United States. Our primary digital presence is maintained at deweyspizzas.rest. We are the data controller responsible for your personal information collected through our Services.

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us using the details provided in Section 14 of this document.

2. Information We Collect

We collect several types of information in connection with the Services we provide. The categories of information we may collect include personally identifiable information, usage and technical data, and information collected through cookies and tracking technologies.

2.1 Personal Information You Provide to Us

When you interact with Dewey's Pizza — whether placing an online order, creating an account, subscribing to our newsletter, participating in a promotion, or contacting our customer service — you may voluntarily provide us with personal information, including but not limited to:

• Name: First and last name used when placing orders or registering an account.
• Contact Information: Email address, phone number, and mailing or delivery address.
• Account Credentials: Username and password used to access your Dewey's Pizza online account.
• Payment Information: Credit card numbers, debit card numbers, billing addresses, and other financial information necessary to process transactions. Note: Payment card data is processed through secure, PCI-DSS-compliant third-party payment processors. We do not store your full card numbers on our own servers.
• Order History: Details of the items you order, order frequency, customization preferences, and special requests.
• Communications: Messages, feedback, reviews, or other content you submit through contact forms, surveys, or customer support interactions.
• Loyalty Program Data: If you sign up for our rewards or loyalty program, we collect information related to your participation, points balance, and redemption history.
• Promotional Entries: Information provided when you enter contests, sweepstakes, or other promotional events.

2.2 Information Collected Automatically

When you visit our website or use our Services, certain information is automatically collected from your device and browser, including:

• Device Information: IP address, browser type and version, operating system, device identifiers, and screen resolution.
• Usage Data: Pages visited, links clicked, time spent on pages, referring URLs, and navigation patterns within our website.
• Location Data: General geographic location inferred from your IP address (such as city or state). We may also collect more precise location data if you grant permission through your device settings, such as when using location-based features to find the nearest Dewey's Pizza location.
• Log Data: Server logs that record your access times, error messages, and other diagnostic data.
• Transaction Metadata: Time and date of orders, order values, and delivery timing.

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior and preferences. These tools help us improve our website functionality, deliver personalized content and ads, and analyze how visitors use our Services. For a detailed explanation of the cookies we use and how to manage your preferences, please refer to our Cookie Policy.

In brief, the types of cookies we may use include:

• Essential Cookies: Necessary for the website to function correctly, including enabling secure login and order processing.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
• Functional Cookies: Remember your preferences, such as saved addresses or menu favorites.
• Marketing and Advertising Cookies: Used to deliver relevant promotional content and track ad campaign effectiveness.

2.4 Information from Third Parties

We may receive information about you from third-party sources and combine it with the information we hold, including:

• Third-party delivery platforms or aggregator services that process orders on our behalf.
• Social media platforms, if you interact with our pages, log in via social media, or engage with our advertising on those platforms.
• Marketing partners and data analytics providers who help us understand our audience and measure campaign performance.
• Payment processors who confirm transaction authorization and fraud detection signals.

3. How We Use Your Information

Dewey's Pizza uses the information we collect for a variety of purposes related to operating our business and providing you with the best possible experience. Specifically, we use your information to:

3.1 Service Provision and Order Fulfillment

• Process and fulfill your food orders, including delivery and pickup coordination.
• Create and manage your account on our website.
• Send you order confirmation emails, receipts, and delivery status updates.
• Handle returns, refunds, complaints, and other customer service requests.
• Administer loyalty programs, rewards points, and promotional codes.

3.2 Analytics and Service Improvement

• Analyze usage patterns and customer preferences to improve our menu, website, and overall experience.
• Conduct internal research, audits, and data analysis to enhance business operations.
• Monitor and resolve technical issues, security incidents, and service disruptions.
• Develop new features, offerings, and promotional campaigns based on customer behavior.

3.3 Marketing and Communications

• Send you promotional emails, special offers, newsletters, and updates about Dewey's Pizza — but only where you have provided consent or where we have a legitimate interest in doing so under applicable law.
• Deliver personalized advertisements on our website and on third-party platforms based on your interests and browsing behavior.
• Notify you of changes to our menu, pricing, store hours, or this Privacy Policy.
• Conduct surveys and solicit feedback to improve our products and services.

3.4 Legal Compliance and Safety

• Comply with applicable federal and state laws and regulations in the United States.
• Enforce our Terms of Service and other agreements.
• Detect, investigate, and prevent fraudulent transactions, abuse, and other illegal activities.
• Protect the rights, property, and safety of Dewey's Pizza, our customers, and the public.
• Respond to lawful requests from government authorities, courts, or law enforcement.

4. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information with carefully selected third parties in the following circumstances:

4.1 Service Providers and Business Partners

We share your information with trusted third-party vendors and service providers who assist us in delivering our Services, including:

• Payment Processors: To securely process your financial transactions.
• Delivery Partners: Third-party delivery services used to fulfill your orders.
• Cloud Hosting and IT Services: Providers who store and manage our data infrastructure.
• Email and SMS Marketing Platforms: To send you communications on our behalf.
• Analytics Providers: Such as Google Analytics, to help us understand website usage.
• Customer Support Tools: Platforms that facilitate our customer service operations.
• Fraud Prevention Services: To detect and prevent unauthorized transactions.

All service providers are contractually required to use your data only for the purposes of providing services to us, and to maintain appropriate security standards. We do not permit them to use your personal information for their own marketing purposes.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in good-faith belief that such action is necessary to:

• Comply with a legal obligation, court order, or government request.
• Protect and defend the rights or property of Dewey's Pizza.
• Prevent or investigate possible wrongdoing in connection with the Services.
• Protect the personal safety of users of the Services or the public.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of Dewey's Pizza's assets, your personal information may be transferred to the acquiring entity. We will notify you via email and/or a prominent notice on our website prior to your information becoming subject to a different privacy policy.

4.4 Aggregated and De-Identified Data

We may share aggregated or de-identified information — data that cannot reasonably be used to identify you — with third parties for industry analysis, marketing research, and other purposes without restriction.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyze traffic, and deliver targeted advertising. A cookie is a small text file placed on your device when you visit a website.

You have the right to accept or decline non-essential cookies. Most web browsers allow you to control cookie settings through the browser's settings menu. However, disabling certain cookies may affect the functionality of our website, including the ability to add items to your cart or complete an order.

We also use web beacons (also called "pixel tags" or "clear GIFs") in our emails to understand whether recipients have opened our messages. This helps us measure the effectiveness of our email campaigns.

For full details on the specific cookies we use, how long they persist, and your choices, please see our dedicated Cookie Policy.

6. Data Security

Dewey's Pizza takes the security of your personal information seriously. We implement a variety of technical, organizational, and administrative security measures designed to protect your information from unauthorized access, disclosure, alteration, and destruction.

Our security measures include, but are not limited to:

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard Secure Socket Layer (SSL) or Transport Layer Security (TLS) protocols.
• PCI-DSS Compliance: Our payment processing systems comply with the Payment Card Industry Data Security Standard (PCI-DSS) to ensure that your payment information is handled securely.
• Access Controls: Access to personal information is restricted to authorized employees and contractors who need the information to perform their job functions, and they are bound by confidentiality obligations.
• Regular Security Audits: We periodically review our data collection, storage, and processing practices and security measures to guard against unauthorized access.
• Data Minimization: We collect only the personal information that is necessary for the purposes described in this policy.
• Secure Data Storage: Personal information is stored on secured servers protected by firewalls and intrusion detection systems.

7. Your Privacy Rights

Depending on where you reside in the United States, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

7.1 Rights Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)

If you are a California resident, you have the following rights under the CCPA/CPRA:

• Right to Know: You have the right to request that we disclose to you the categories and specific pieces of personal information we have collected about you, the sources of that information, the business or commercial purposes for collecting it, and the third parties with whom we share it.
• Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions (e.g., information needed to complete a transaction or comply with legal obligations).
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information with third parties. As noted above, we do not sell your personal information in the traditional sense, but we may share data with advertising partners. You may opt out using the "Do Not Sell or Share My Personal Information" link on our website.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information to only those uses necessary to provide the Services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide a different level of quality because you exercised your privacy rights.

7.2 General Privacy Rights (All U.S. Residents)

Regardless of your state of residence, you may exercise the following rights with respect to your personal information:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right of Correction: You may request that we correct any inaccurate or incomplete information we hold about you.
• Right of Deletion: You may request that we delete your personal information, subject to applicable legal requirements.
• Right to Data Portability: You may request that we provide your personal information in a structured, commonly used, and machine-readable format so that it can be transferred to another service provider.
• Right to Withdraw Consent: Where we rely on your consent as a legal basis for processing your data, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Right to Object to Marketing: You may object to the use of your personal information for direct marketing purposes at any time.

7.3 How to Submit a Privacy Request

To exercise any of your privacy rights, please submit your request to us by:

• Email: [email protected] (please include "Privacy Rights Request" in the subject line)
• Website: Through any privacy request form available at deweyspizzas.rest

We will respond to verified requests within 45 days of receipt, as required by the CCPA/CPRA. We may need to verify your identity before processing your request by asking you to confirm information associated with your account. We will not charge a fee for processing your request unless it is excessive, repetitive, or manifestly unfounded.

You may also designate an authorized agent to submit requests on your behalf. Authorized agents must provide written proof of authorization, and we may require direct verification with you to confirm the agent's authority.

8. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

After the applicable retention period expires, we securely delete or anonymize your personal information. If deletion is not immediately possible (for example, because the information is stored in backup archives), we will isolate the data from further processing until deletion is feasible.

9. Children's Privacy

Dewey's Pizza's Services are intended for individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from children under the age of 13, in compliance with the Children's Online Privacy Protection Act (COPPA), or from minors under the age of 18 without verified parental or guardian consent.

If we learn that we have inadvertently collected personal information from a child under 13 without verifiable parental consent, we will take immediate steps to delete that information from our records. If you are a parent or guardian and believe your child under 13 has provided us with personal information, please contact us at [email protected] so we can take appropriate action.

If you are under 18 years of age, you are not permitted to use our Services without the supervision and consent of a parent or guardian. We encourage parents and guardians to monitor their children's online activities and to help us enforce this policy.

10. International Data Transfers

Dewey's Pizza is based in the United States, and the information we collect is processed and stored within the United States. If you are accessing our Services from outside the United States, please be aware that your information will be transferred to, processed, and stored in the United States, where data protection laws may differ from those in your country of residence.

By using our Services, you consent to the transfer of your information to the United States and its processing there in accordance with this Privacy Policy. We take appropriate safeguards to ensure that any international transfer of personal data is managed in a manner consistent with applicable legal requirements and best practices for data security.

If you have questions about international data transfers, please contact us at [email protected].

11. Third-Party Websites and Links

Our website may contain links to third-party websites, services, and applications that are not owned or controlled by Dewey's Pizza. This Privacy Policy applies only to information collected through our own website and Services. We are not responsible for the privacy practices of third-party sites and encourage you to review the privacy policies of any external websites you visit.

Third-party services that may be accessible through or integrated with our website include, but are not limited to:

• Social media platforms (e.g., Facebook, Instagram, X/Twitter)
• Third-party delivery and ordering applications
• Payment gateway providers
• Online review platforms

12. California "Shine the Light" Law

Under California Civil Code Section 1798.83, also known as the "Shine the Light" law, California residents may request information once per year about the types of personal information we have shared with third parties for direct marketing purposes, and the identities of those third parties. If you are a California resident and wish to make such a request, please send a written request to us at [email protected] with "California Shine the Light Request" in the subject line.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy.
• Post the revised policy on our website at deweyspizzas.rest.
• For material changes, notify you via email (if we have your email address on file) or via a prominent notice on our website prior to the change becoming effective.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms.

14. How to File a Complaint

If you have concerns about how we handle your personal information and are not satisfied with our response, you have the right to lodge a complaint with an appropriate authority.

14.1 Contact Us First

We encourage you to contact us first so we can address your concerns directly:

• Email: [email protected]
• Website: deweyspizzas.rest

We will respond to your inquiry within 30 days and do our best to resolve any issues promptly and fairly.

14.2 Federal and State Regulatory Authorities

If you are not satisfied with our response, you may contact the following authorities:

• Federal Trade Commission (FTC): The FTC enforces consumer protection laws in the United States, including unfair or deceptive practices related to privacy. You may file a complaint at ftc.gov/contact or by calling 1-877-FTC-HELP (1-877-382-4357).
• California Attorney General (for California residents): California residents may submit CCPA/CPRA-related complaints to the California Privacy Protection Agency (CPPA) or the California Attorney General's office at oag.ca.gov.
• State Attorney General: Residents of other U.S. states may contact their respective state Attorney General's office regarding privacy-related concerns.

15. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our privacy team using any of the following methods:

We are committed to working with you to resolve any privacy-related concerns in a timely, transparent, and fair manner. Please allow up to 30 business days for a response to general inquiries, and up to 45 days for formal data subject access requests (with a possible 45-day extension where necessary, of which we will notify you).